ACTbikes Support Portal

BATTERY & CHARGING 5

• How to charge the battery?
• Battery Cannot Be Charged
• Battery Maintenance
• Can I still ride if the battery runs out?
• How long should I charge the battery?

GEAR SHIFTING 3

• What are the shifting gears?
• Is Derailleur A Common Part?
• Derailleur Malfunction / Noise

BRAKES 2

• Can I replace the brakes?
• Is there a brake power off system?

CADENCE SENSOR 3

• Difference Between Speed Sensor and Torque Sensor
• Sensor Malfunction / No Power Assist
• How to activate the power assist mode?

SPEED 1

• What are the speeds of different power assist mode?

OTHER 6

• About E-bike
• What Checks Should I Do Before Riding?
• E-bike Maintenance
• What is the maximum mileage?
• How bright are the front and rear lights in terms of lumens?

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SDREAM Ur 250 / Ur 250X / Ur 500X 6

• User guide and user manual.
• How To Power On?
• How to Activate Walking Mode?
• Trouble code on the screen
• Parts replacement guidance.

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SDREAM X 500 / X 500S / X 750S 7

• User guide and user manual.
• How to check the battery status? (see Owner’s Manual)
• Can Not Power On
• How to Activate Walking Mode?
• Trouble Code on the screen

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SDU T350 7

• Bike assembly and user manual.
• Can Not Power On
• Trouble Code on the screen
• How to Activate Walking Mode?
• How to Install the Pedals?

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SDU C250/C250X 6

• How to Power On?
• Can Not Power On
• Trouble Code
• How to Turn on The Front Light?
• Throttle Malfunction

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